Refund policy

Refund Policy

Last Updated: July 20, 2026

At Daroureshop, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging.
Include all accessories and manuals (if applicable).
Be accompanied by proof of purchase.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Items that have been used or damaged by the customer.
Gift cards.
Downloadable digital products.
Clearance or final sale items (if applicable).
Personalized or custom-made products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective.
The wrong item was sent.
The product arrived damaged.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.